Fast food restaurants know how important it is to provide quick, friendly, courteous service. Customers expect it, even if that customer is a uniformed cop. After waiting in his cruiser for 10 minutes at a Krystal drive-thru in Irondale, the Alabama police officer got NO service – so he decided to go inside.
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Things didn’t get any better on the inside. When the officer approached the counter to place his order, the officer says the workers walked away, FOX 5 reported.
@Krystal @bencpu2 You need to fire everyone who participated in that needless insult at Irondale, AL.
— Rachel Cohen (@RachelCohen12) February 24, 2016
A Krystal spokeswoman confirmed video surveillance backed up the officer’s claims.
“We take this allegation very seriously. Our policy is to serve all guests promptly and with a smile. In this case, we clearly did not meet the officer’s expectations and we want to correct it,” Krystal’s corporate office said in a statement.
News of the incident quickly went viral gone viral, with many slamming the company on social media.
@Krystal your staff in Irondale AL refuses service to a cop and all you do is talk to them? Until those involved are fired we boycott.
— Jimmy Reno (@jimmyrenomusic) February 24, 2016
@Krystal Retired LEO I can assure you that me and and my fellow officers will not be eating at krystal until the irondale crew is fired
— T.L. Kiser, Sr (@Shield154) February 24, 2016
@Krystal Sounds like you need to fire an entire staff in Irondale.
— Michael Douchette (@Steelharp) February 24, 2016
@Krystal If they refused service to an officer, the entire crew needs to be fired. No excuse for you allowing this behavior. #Irondale
— SatiricalSniper (@SatiricalSniper) February 24, 2016