If you’re a doughnut lover, this story might cause your eyes to glaze over. A customer at a Krispy Kreme doughnut shop in North Carolina claims a video she posted on YouTube shows “bugs” falling onto the doughnuts during the glazing process. Krispy Kreme denies the allegation.
Ashh Nicole posted the video to YouTube this week – she also had some choice words for the operators and management of her local shop.
“The machine had freaking MOLD on the catcher and the employees were touching the floor with the same hands they handled the doughnuts with! One employee even dropped a spatula, picked it up and proceeded to scrape the belt the doughnuts were coming off!” Nicole wrote.
“After expressing my concern with the supervisor he shrugged me off.”
Nicole also took to Facebook to express her frustration. That post was enough to get the following response from her local Krispy Kreme restaurant.
“Krispy Kreme High Point Ashh Nicole– While we have spoken to you privately, we wanted to publicly apologize for your frustration in not having a good experience during your recent visit to our store. We want every customer to have an exceptional experience on every visit to Krispy Kreme. Because of our commitment to quality, we also wanted to reiterate that we took your claim seriously and conducted a thorough investigation into the matter. This included having a professional pest control company conduct an extensive review of the store this morning. They concluded that there were no signs of bugs anywhere in the shop, and we were able to determine that what is depicted in your video was in fact doughnut crumbs and not bugs. We hope you will accept our apology and return to the store. We value your business and your expectation to be treated with respect and courtesy.”